In Margo Tours, S.A.Our commitment is to offer quality tourism services and a satisfying experience from the first contact. Below, we detail our guarantee, exchange, and return policies applicable to the purchase of travel packages, tours, and circuits through our website.

1. Nature of the service

The services offered by Margo Tours, S.A. are intangible, personalized, and subject to availability by third-party providers such as airlines, hotels, tour operators, and transporters. Therefore, the warranty and return policies are aligned with the conditions established by these providers.

2. Service Guarantee

We guarantee that the services offered on our website correspond to the published descriptions. Margo Tours, S.A. acts as an intermediary between the client and the tour providers, ensuring that the purchased packages meet the advertised requirements regarding itineraries, accommodations, transportation, and other included components.

In the event of a significant, unforeseen variation in the contracted package, we will endeavor to offer equivalent alternatives or solutions that compensate the customer, depending on the nature of the inconvenience.

3. Cancellations and returns

Cancellation or refund requests must be made in writing via the contact form on our website or via email, stating the reservation number and the reason for the request.

Important:
The conditions for returns or refunds depend directly on the travel service provider. In many cases, packages have refund policies. no reembolso o solo permiten cambios o cancelaciones con penalización. Estas condiciones se informan antes de finalizar la compra.

Refunds, when applicable, may take 5 to 15 business days depending on the payment method and the provider's timing.

4. Customer modifications

If you wish to change dates, names, destinations, or other details of your reservation, it will depend on availability and the supplier's policies. In some cases, additional fees may apply.

5. Modifications due to external causes

In unforeseen situations such as natural disasters, social conflicts, health changes or government decisions that affect travel, we will work with suppliers to reschedule or find viable solutions, although no garantizamos devoluciones en casos de fuerza mayor.

6. No show

If a customer does not show up on the day of service (check-in, tour, flight, etc.) without prior notice or valid justification, they will not be entitled to a refund.

7. Claims

Complaints must be submitted within 48 hours of the incident. To facilitate response, please include evidence (such as photos, documents, screenshots, etc.) and a clear description of the problem.

8. Contact

For any cancellation, refund, or claim requests, you can contact our team through the contact form on our website.